COVID-19 is undoubtedly one of the most devastating and moving things that has affected this and possibly the next generation, but I do not believe that it is a time for fear at loosing rather a chance to take a step back and look at what we do and how we can improve on that.
I set out the 10 principals for my venues to make honest change and encourage a safe environment. We already feature a 5 star safety but I wanted to see what else we could do to improve.
Bellow I will be more specific about these 'commandments' and what they mean to you as a guest. I also plan to answer some common questions people are asking me at this stage.
Be aware that this is not a finished document and this project is ever changing - If you see something please let me know so I can improve what we do.
Disposable Menus We are offering menus that we throw away after your use - to keep our commitment to the environment we ask you only use one menu per group
The ALB App Developed by a local business we are happy to offer this app. It will reduce wait times and staff contact - Also as it is web based there is no need to download it - just access it when you need it
Staff in Masks & Gloves Not all staff will be required but where the risk is higher these are objectives we intend to achieve
Sanitiser Stations Throughout
Social Distancing Signage
Monitoring Capacity Continually
Cashless Payment Only We endeavour to make this change, however if you wish to pay cash there is a process we follow
Comprehensive Cleaning of Areas Hourly cleaning and monitoring of spaces to ensure a safe environment
Adjusted Seating Areas Reduced seating plans and fixed booths mean a safer environment
Working in Safe ‘Bubbles’ Staff working in groups that do not mix or spread to other departments - This means we are able to isolate sections of our team without closing our venue due to one outbreak.
Do I need to book to visit a venue? Not at this stage, you can certainly do so to make your visit easier but right now that is not required - You can turn up and we will endeavour to seat you in a safe area
What is the maximum table booking? We are taking bookings of up to 12 persons as long as they meet with government guidelines
Do I need to bring a mask? We recommend you bring what makes you feel safe - We won't tell you what to do but only provide recommendations
Are you still operating delivery service? Yes we are and will continue to do so
I have a gift card that is due to expire can you extend it? We are offering a 1 year extension on all gift cards purchased before the impact of the virus
I have been trying to get in touch but I can't, how do I do so? Please email firstname.lastname@example.org
Contact: 01743 367 600 Email: email@example.com P& B Leisure Ltd